At Truemans London, every pair of shoes is crafted with care and inspected before shipping. If something isn’t right, we are here to help.
Please read our policy carefully before placing an order.
1. Return Policy
We accept returns within 4 days of delivery.
Refund Method
• Refunds are issued as Store Credit only after the product passes our quality check.
• Store credit can be used for future purchases on our website.
• No refunds to original payment method.
Return Conditions
Items must be:
✔ Unworn and unused
✔ In original packaging with box, tags & invoice
✔ Without creases, marks, dirt, or odor
✔ Requested within 4 days of delivery
Returns that do not meet these conditions will be rejected.
Store Credit Orders
Orders placed using store credit are not eligible for return or refund.
However, one-time size exchange is allowed (subject to stock availability).
After Exchange
Once an item has been exchanged, it cannot be returned again.
2. Exchange Policy
We accept exchanges within 4 days of receiving your order.
Exchange Conditions
✔ Shoes must be unworn & unused
✔ Original box, tags, packaging intact
✔ No damage or dirt
✔ Request raised within 4 days
After receiving the product, our team will perform a quality check before approving the exchange.
Exchange Rules
• Exchange allowed once per order
• Exchange only for size change of the same product
• Subject to stock availability
If the requested size is unavailable, store credit will be issued.
3. Sale / Discounted Items
Items purchased during:
• Sale
• Clearance
• Discount offers
• Coupon offers
are final sale and not eligible for return or exchange.
4. Return Process
To start a return or exchange:
- Email us at support@truemanslondon.com within 4 days
- Share Order Number + Reason + Photos
- Our team will guide you for pickup or return shipping
Once received, products go through inspection before approval.
5. Shipping Charges
• Original shipping charges are non-refundable.
• Return shipping may be deducted from store credit unless item is defective.
• Exchange shipping charges may apply.
6. Damaged or Wrong Item
If you receive:
✔ Wrong product
✔ Damaged item
✔ Manufacturing defect
Contact us within 24 hours of delivery with photos/videos.
We will arrange replacement or store credit.
7. Important Notes
• Shoes tried on rough surfaces will be rejected.
• Shoe boxes must not be damaged.
• We recommend trying shoes on clean indoor surfaces only.
Truemans London reserves the right to reject returns that fail quality inspection.
8. Contact Us
For any support:
📧 contact@truemanslondon.com
📱 +91-8171494350